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archeryneeds.com BAD experience

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kensell

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Discussion starter · #1 ·
I ordered a bow for my wife on Dec17 hoping it would get here around X-mas time or at least by the new year. Most things I buy on the interent arrive in <10 days. I sent them an email since they never gave me any tracking info and I hadnt received the item after 12days. They got back to me a couple days later and said they would check with their suppliers. Never heard anything for the next week so I sent another email and they finally sent me the tracking info. THEY JUST SHIPPED THE ITEM ON THE 4th of JANUARY. On their website according to the order # it was marked as shipped and completed within the first week of ordering. I expressed my dissatisfaction to them in a final email and their "customer service" simply replied "Whatever dude". If you've had good experience with them that's great, but all I can say is it is the WORST internet transaction I have ever had in the last 6 years or so.

archeryneeds.com :rage:
 
Discussion starter · #6 ·
This is the email conversation. I edited my email address.

--------------------------------------------------------------------------------
Subject: Re: Order.. no tracking info, haven't receieved yet
From: archeryneeds@gmail.com
Date: Sun, 6 Jan 2013 22:45:34 -0600
To: xxx.kensell@hotmail.com

Whatever dude

Sent from my iPad
On Jan 6, 2013, at 8:32 PM, Alexander Kensell <alexander.kensell@hotmail.com> wrote:


I am a nurse, and yes, most of my "patients" are thankful. You meant Patience. And no, I will not recommend your site to any of my friends to shop at. I buy many things on the internet and this is the longest of any things I have bought to wait for. This was intended as a Christmas present and will have waited over 3 weeks by the time it gets here.


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Subject: Re: Order.. no tracking info, haven't receieved yet
From: archeryneeds@gmail.com
Date: Sat, 5 Jan 2013 22:06:01 -0600
To: xxx.kensell@hotmail.com

Tracking number is 1z4094810302224670Thanks for your patients

Sent from my iPad
On Jan 4, 2013, at 2:54 PM, Alexander Kensell <alexander.kensell@hotmail.com> wrote:


Bow still hasn't come.


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Subject: Re: Order.. no tracking info, haven't receieved yet
From: archeryneeds@gmail.com
Date: Sat, 29 Dec 2012 20:18:30 -0600
To: xxx.kensell@hotmail.com

Dear sir, I have sent an email to check on the status of your order . My suppliers will be in after the holidays , so I will let you know something right after. Thanks

Sent from my iPad
On Dec 29, 2012, at 4:20 PM, Alexander Kensell <alexander.kensell@hotmail.com> wrote:


I ordered a bow on 17Dec and according to your website it is marked as "complete". I never received any tracking info on the package and It still has not arrived. The order # is Order #3846. If you could let me know what is going on I would appreciate it. Thanks.
 
#15 ·
bad customer service can sink a business, im glad you pointed this out Kensell, cause personally i wont do business with them, for one they dont have it in stock as you see, two two long of a wait because that, and then the D1Ckhe@d customer service,. i order allot of things online and have a pleasent time with almost all of it... we need to have a "BUST OUT" section to report ******y Reps and businesses, and in the same section have a "GOOD GUYS" section of people that rep there business to the fullest with great quality services and friendlyness.....

Kensell, your signature on the forums might as well be "Whatever Dude" im still laughing about it, just because of that stupid phrase
 
Discussion starter · #17 · (Edited)
GOONSQUAD said:
bad customer service can sink a business, im glad you pointed this out Kensell, cause personally i wont do business with them, for one they dont have it in stock as you see, two two long of a wait because that, and then the D1Ckhe@d customer service,. i order allot of things online and have a pleasent time with almost all of it... we need to have a "BUST OUT" section to report ******y Reps and businesses, and in the same section have a "GOOD GUYS" section of people that rep there business to the fullest with great quality services and friendlyness.....

Kensell, your signature on the forums might as well be "Whatever Dude" im still laughing about it, just because of that stupid phrase
Click to expand...
Thanks bro
 
#18 ·
kensell said:
I'm not a ****ing grammar nazi, they are ****ing ignorant. Buy from them. I could care less.
Click to expand...
Kensell, I apologize if you took my post as being a smart a** remark directed at you, it wasn't! I agree with you, there customer service sucks, and if people quit buying from them maybe they will make changes for the better.
As for you being a combat veteran with 7 years of service, THANK YOU, and the same to all the other service men and women out there.
Again i am sorry if i offended you.
 
Discussion starter · #19 ·
staats416 said:
Kensell, I apologize if you took my post as being a smart a** remark directed at you, it wasn't! I agree with you, there customer service sucks, and if people quit buying from them maybe they will make changes for the better.
As for you being a combat veteran with 7 years of service, THANK YOU, and the same to all the other service men and women out there.
Again i am sorry if i offended you.
Click to expand...
Thanks I was just trying to give ppl a heads up. All cool.
 
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kensell
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