I was supposed to get my lights Monday or Tuesday as promised by chad at custom fitz. Just looked online and they are finally in Tulsa. I should have them today or tomorrow at the latest. I would like to shout out to Chad for doing absolutely nothing. He wont reply to text messages or answer calls. One of the worst customer service people I have ever dealt with. If you cannot reply to a message withing 72 hours? DO NOT SELL THE PRODUCT. It is not hard to get back to someone in a timely fashion. I will never order ANYTHING from custom fitz again. I wish I would have went with American Airboats or SEELITE. I am sure they can pick up the phone when it rings? I am not bashing the guy, just telling exactly how my dealings with him have went, and trying to save someone else the hassle. If he is this hard to get ahold of when your are trying to give him money I cannot imagine a warranty claim. "end rant"
Shout out to Custom fitz
Buffalo bomber
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Finally got in touch with Chad. Like I said previously I am not unreasonable and understand that emergencies happen. I also don't hold grudges. In the future I'll try again and see if it doesn't go smoother. Like I also stated I couldn't be happier with the product I received!:drunk:
21 - 22 of 22 Posts
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